CURRICULUM

What to expect; competencies, content & completion requirements

"Only 4% set specific goals with plans to achieve them" ZIG ZIGLAR

1) plan personal work schedule;

2) implement personal work schedule;

3) revi...

"Look after your employee's development and  customers will take care of themselves" TREVOR WHITE

1) evaluate development needs;

2) implement ...

"Feedback is a powerful gift" ROY WALKER

1) prepare your operational plan;

2) implement the plan;

3) monitor & review performance.

 CODE: OPS402

"It's not what you say. It's what you cause" 

  ANDY BOUNDS

1) prepare & use communication strategies;

2) facilitate workplace communication;

3)...

"Empathy is the key to starting any tough conversation" 

CAMPBELL ELTON

1) prepare for conversation;

2) facilitate difficult conversation;

3) fo...

"All great progress starts with the truth"  

  ERIC SAMUELSON

1) prepare to lead workplace relationships;

2) lead workplace relationships;

3) re...

"Tomorrow's leaders will have IQ, EQ and AQ" 

  JOHN SPENCE

1) prepare to demonstrate leadership;

2) align behavior with organisational values;

...

"Start with the WHY rather than the what or how" SIMON SINEK

1) prepare for communication;

2) engage;

3) review. 

 CODE: LDR412

"Critical is the ability to think independently, solve problems, and make decisions based on evidence & sound reasoning" DANNY SIMMS

1) chara...

"Great companies suffer from creative discontent" 

  JACK MACKEY

1) advise on customer service needs;

2) support implementation of customer ser...

"You have to map your process before you can improve it" 

  WALEED MAZEN

1) implement an improvement  system or process;

2) monitor & review pe...